Thank you for visiting and shopping at Atas Artisan. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are delivered within the next day after the order made. Orders are shipped every day include the holiday except on Bali Silence Day.

If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method	Estimated Delivery Time	Shipment Cost
ATAS Artisan Courier	Next day delivery	Free - IDR 20K
Go-Send	Next day delivery	As per app
Grab Pick Up	Next day delivery	As per app

Delivery delays can occasionally occur

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

If you received your order damaged, please contact ATAS Artisan team a long with the purchase proof and the photo or video of the product condition when it's received to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Indonesia